Click here for our zero tolerance policy.Please remember our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently. This might feel frustrating at times and we are aware when we feel ill we may feel ‘down’ and a little more irritable than normal. Please do not take this out on our staff.
Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.
Sid Valley Practice does not tolerate:
- Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
- Threats of violence or actual violence to a GP or a member of his or her staff.
The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.