Online Prescription Ordering and Making GP Appointments
You are now able to order repeat prescriptions for any medications you take regularly and look at your medication and allergies record online by clicking the link to SystmOnline from the practice website. You can also book or cancel appointments.
Please note: You can only book Doctors' appointments and request your regular repeat medication. Nurse appointments need to be booked over the telephone or at one of our reception desks. If you are a patient of Dr Hall and Dr Riley, you may only book online doctor appointments with Dr Hall. If you require to book a doctor's appointment with Dr Riley this can only be done by contacting the surgery.
Using the online facilities is your choice and if you wish at any time to withdraw, the practice staff will continue to treat you in the same way as before. The decision will not affect the quality of your care.
To register for these services simply visit the practice with two forms of ID, one of which must be photographic such as a passport or driving licence and the other proof of address (such as a bank statement or utility bill). We are unable to register anybody under the age of 16 years old. You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record - unless you choose to share your details with a family member or carer.
The practice has the right to remove online access to services for anyone that doesn't use them responsibly.
The Practice has started using EPS (Electronic Prescribing Service). This service allows the Practice to send your prescriptions electronically to your nominated Pharmacy. Prescriptions must still be ordered in the same way.
Regular prescriptions are managed with our Repeat Prescription System. Repeat prescriptions may be ordered by post, fax, online using SystmOnline (you can only order 5 repeat items per request ; if you need more than 5 items, please do a second request) or by presenting the repeat prescription order form, with the appropriate items ticked, to the surgery or participating pharmacy.
Previously prescribed medication that is not currently appearing on your repeat slip may be added and ticked. Please provide drug name, dosage and quantity.
Prescriptions can be sent to the pharmacy of your choice.
Please note the reception staff are not allowed to take prescription requests over the telephone. This is a practice policy provided to protect both patients and staff.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow FIVE working days for prescriptions to be processed and remember to take weekends and bank holidays into account.