Why Does the Receptionist Need to Ask What's Wrong With Me?
It is not a case of the receptionists being nosey!
Our receptionists are valued members of the Practice team and the Doctors here, as with many other Practices, have requested that Receptionists should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional and at the most appropriate time.
Receptionists are asked to collect brief information from patients in order to:
- Help Doctors prioritise home visits and phone calls
- Ensure that all patients receive the appropriate level of care
- Direct patients to see the Nurse or other healthcare professional rather than a Doctor where appropriate
Any information given by you is treated with the strictest confidence. The Practice would take any breach of confidentiality seriously and deal with it accordingly.
You can ask to speak to a Receptionist in private away from the reception desk if you are in the waiting room or you can complete a confidentiality form kept at reception.
Therefore please do not be offended when our receptionists ask you for brief information regarding the appointment of telephone call.
If, however, you feel your issue is very private and you do not wish to say what the problem is then this will be respected.