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Complaints & Suggestions

We try to provide the best possible service to our patients, and we welcome any suggestions about ways in which we might improve. If you have any suggestions, concerns, or complaints then please let your Doctor know, or contact Miss Emma Vigurs, our Assistant Practice Manager on 01395512601 or E-Mail: sidvalleyenquiries@nhs.net

Alternatively formal complaints about GPs can be directed to:

NHS England

Telephone: 0300 311 22 33

Email: england.contactus@nhs.net

Write: Complaints Manager, NHS England, 1 Trevelyan Square, Leeds, West Yorkshire, LS1 6AE.

Formal complaints relating to any other services or if patients want informal advice or to raise concerns or comments, then you should contact the:

The Patient Advice and Liaison Service

Telephone: 0300 123 1672 or 1392 267665

Text: 07789741099

Email: pals.devon@nhs.net OR complaints.devon@nhs.net

Write: PALS (Patient Advice & Complaints Team), Freepost EX184, County Hall, Topsham Road, Exeter, EX2 4QL

Or you can find out more information about the Patient Experience Service by visiting their website

http://www.newdevonccg.nhs.uk/information-for-patients/pals-and-complaints-team/100081

THANK YOU!

We encourage all patients to give us feedback. It is only through patient feedback that we can continually strive to improve our service. Please do let us know if there is anything working particularly well or if any particular member of staff as provided you with an excellent service.

Please Email any “Thank-yous” to sidvalleyenquiries@nhs.net



 
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